Privacy, Cookies & Terms

Scoo-B-Doo works alongside Gloucester Royal Special Care Baby Unit to buy the best and most advanced equipment available to help save babies in need of special care. 100% of every donation goes towards supporting the ward.

We are located at: Scoo-B-Doo Neonatal Unit, Women’s Centre, Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN.

Shop Terms and Conditions

These Shop Terms and Conditions apply to all orders for the purchase of goods from the online shop (the "Shop") at:, they apply in addition to any other Scoo-B-Doo Terms and Conditions which can be found on this website.

Contacting us about our Terms and Conditions

If you have any queries about your order or any other questions, please contact us via the form on this website.

If we have to contact you we will do so via telephone, email or by writing to you at the e-mail or postal address you have provided us in your order.

Contracting party

Should you purchase any items from the Shop, you will be contracting with Scoo-B-Doo Registered Charity ("we", "us", "our") on the terms outlined below. We are a charity registered under no: 286167.

Our contract

If you place an online order to purchase any items from the Shop, this represents an offer from you to us to purchase an item, which is accepted by us when we send you an email confirmation of your order.

Items listed on the Shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.  

If we are unable to fulfil your order or part of your order, we will inform you of this and will ask you how you would prefer to proceed, for example cancellation, a full or partial refund, or a substitute item.

We reserve the right to refuse to accept your order. We may not accept your order, for example, where:

• The products are out of stock

• The products are incorrectly priced

• The products do not satisfy our quality control standards

• Payment authorisation has been declined or otherwise payment for the product is not received

• We suspect any fraudulent activity

Every time you order a product from the Shop, the terms in force at the time of your order will apply to the contract between you and us. We may make changes to these terms from time to time in order to reflect changes in relevant law and regulatory requirements. We will make available a copy of the updated terms on our website at all times.

Our products

The images of the products on our website are for illustrative purposes only. Although we make every effort to display the products accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products or that the image exactly represents the product you will receive. Your product may vary slightly from those images.

Unless expressly indicated otherwise, Scoo-B-Doo is not the manufacturer of the products sold on this website. While we work to ensure that the product information on our website is correct, actual product packaging and materials may contain more information to that displayed on our website. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

Our Prices

The prices of the products will be quoted on our site at the time you submit your order and payment will be taken at this stage.

Prices for our products may change from time to time, but any change in price will not affect any order we have already accepted.

The price of a product may or may not include delivery charges. Any delivery charges are as advised to you during the check-out process, before you confirm your order.

We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. If there has been a pricing error, we will inform you by email prior to fulfilling your order and will offer the option of a full refund, pay you the difference if you have paid too much, or the option to pay the difference and complete the order if you have paid too little.


The costs for delivery will be as displayed to you on the Shop site.

We aim to get your goods to you within 7-10 days of receiving your order, and in any event within 30 days after the day on which we accept your order. Personalised merchandise is shipped directly from the supplier and may take up to 28 days to reach you.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if the goods have not been delivered within 30 days of the contract, you may contact us to set a new delivery time or to end the contract and receive a refund for any products you have paid for but not received.

The product will be your responsibility from the time we deliver the product to the address (or email address for digital products) you have provided. You will own the products once we have received payment in full, including all applicable delivery charges and have sent an order confirmation email.

Returns policy

Right to cancel

If you are a consumer ("consumer" means you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession), you have a legal right to cancel a contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can return the product at your cost and receive a refund (excluding delivery fees and 2% charges from our payment providers).

This cancellation right does not apply in the case of:

1. any products that are made to your specifications or that have been clearly personalised; or

2. any products that have become unsealed following delivery or are unsuitable for return due to health or hygiene reasons.

Your right to cancel will expire 14 days after the day on which you (or the person you nominate) received the goods (or received the final item from an order for several items).

To exercise your right to cancel you must return the items according to the terms of this policy within 14 days. You may also inform us in a clear statement sent by post or email to the address below.

How to return your items

Please contact us via the form on this website for the applicable return information.

You must send back the goods without undue delay. In any event the goods must be received by us no later than 30 days from the day on which you received (or were deemed to receive) the product. You are deemed to have received the product 5 working days (excluding weekends and bank holidays) after we post it to you if it is not received sooner. The deadline is met if we receive the goods before the period of 30 days has expired.

Refunds for returned items

If you cancel this contract, we will refund all payments received from you, except the cost of delivery and a 2% payments processing fee which is non-refundable.

Where permitted to do so, we will reduce your refund to reflect any reduction for the loss in the value of the goods which has resulted from your handling them in a way which would not be permitted in a shop, including situations where the handling has gone beyond what is necessary to establish the nature and identity of the product.

We will make refunds as soon as possible, and no later than 28 days from the day we have received the returned goods.

We will make the refund using the same means of payment that you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

Where there is a problem with your products

If there is a fault in the product(s) you have ordered, you may be entitled to a refund or replacement. The expiry dates of these rights are set out below.

Within 14 days

If your item is faulty or does not meet the statutory rights, you have the right to a full refund, providing you let us know within 14 days from the delivery of your products.

(Your statutory rights are your rights relating to faulty or misdescribed goods. For further information about these contact your local authority Trading Standards Department or Citizens' Advice Bureau.)

If you wish to exercise your legal rights to reject products you must post them back to us. You will be responsible for any costs of postage or collection. Please contact us via the form on this website for more information.

If you have any questions or complaints about your purchase, please contact us via the form on this website and we will endeavour to respond as soon as possible and find a satisfactory solution to your complaint.


We are not responsible for any loss or damage that is not foreseeable if we fail to comply with these terms. Loss or damage is foreseeable if they were an obvious consequence of a breach by us or if they were contemplated by you and us at the time we entered into the contract.

We only supply the products for domestic and private use. You acknowledge that we have no liability to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity as a result of buying our products.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Other terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

If you have any queries or complaints, please contact us via the form on this website.

Website Terms of Use

1. Use of Website
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to it in the future.

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. Unless otherwise stated, the contents of this site, including but not limited to the text and images contained herein and their arrangement, are the property of Scoo-B-Doo, all rights reserved.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission. This includes use of images or any text content.

1.4 Articles authored by Scoo-B-Doo and published by third party publications, are subject to the terms and use of Scoo-B-Doo and/or the publisher. Users must obtain written permission prior to using, reprinting, or republishing any such information.

2. Visitor Conduct

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and From other websites

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. Scoo-B-Doo may provide links to third party web sites, however we do not explicitly endorse the content and/or have control over the information supplied. Any use you make of the content provided by such third party sites is at your own risk.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions. This clause includes a chargeable fee of £300 per hour for any time reasonably spent investigating and resolving your activity.

5. Exclusion of Liability

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Lucid Websites. The information contained in this web site is provided only as general information which may or may not reflect the most current developments; accordingly, information on this web site is not promised or guaranteed to be correct or complete. Lucid Websites expressly disclaims all liability in respect to actions taken or not taken based on any or all the contents of this web site.

6. Law and Jurisdiction

6.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Privacy Policy

We analyse traffic to this website to help us improve both what we do as a business and the site itself – we want your experience of the site to run as smoothly as possible. Rest assured, we only collect anonymous, aggregate statistics – nothing that could identify anyone personally.

We comply with the General Data Protection Regulation (GDPR), and we don’t sell or pass your details on to anyone else for marketing purposes. The only third parties who receive your contact information are our suppliers and their couriers, for the sole purpose of processing any orders or communications you decide to make with us.

We do not use your details for marketing purposes without your express consent, and you can unsubscribe from our emails at any point using the link in the email. If you believe we hold data on you and object to us using your data in any capacity, please contact us.


We use cookies to improve your ordering experience. Cookies are tiny text files downloaded on to your computer, tablet or smartphone when you visit a website. They help us remember you and enable you to use certain features of the site, like saving items in your shopping cart. There are various types of cookies, and you can see which ones we use in our Cookie Policy listed on this website. Cookies only give us access to information you provide, and you can restrict or disable cookies through your internet browser.

Payment Security

All transactions are processed securely by our merchant service provider Stripe. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant provider then informs us of the outcome of that transaction via the encryption system. We do not hold or have access to your full card details. We do not store any credit or debit card details after your order has been placed.

Right of access request

If you would like a copy of the personal data that we have for you, please contact us through the form on this website.

Right of erasure request

You have the right to have all the personal data that we have for you erased. Please bear in mind that this will remove you from our mailing lists and customer database completely – so if products you have bought from us are still within their warranty period, having your data erased may make it harder to address any future issues.

If you would like to have your data erased, please contact us through the form on this website.

Cookie Policy

List of cookies

Here you’ll find a list of the cookies we use, what they do and how you can manage them. Cookies are small text files downloaded on to your computer, tablet or smartphone when you visit our website – or any site, in fact – that help sites monitor things like traffic, and help you do things like save items in your cart and return to them later.

All cookies can be managed through your internet browser, but bear in mind that if you reject essential cookies, you may be unable to access certain features on the website or make a purchase.

Essential cookies

These are necessary for the site to work. Without them, you may not be able to move around the site smoothly.

• Preference Cookies: We use cookies to track the number of items in your cart which enables you to use our checkout system.

Google Analytics

These cookies collect anonymous information about how people use the site – the most-visited pages, time spent on different pages, site traffic levels, approximate location of site visitors. This information helps us improve both the business and the usability of the site itself.

The information is anonymised and we do not share it with any third party. If you have a Do Not Track setting enabled, we will assume you don't want to allow these cookies and we will block them.